HVAC/R INDUSTRY IS CONSIDERED ESSENTIAL IN MICHIGAN AND OHIO
March 27, 2020
We care about your health and well-being and we know there are many questions regarding COVID-19 and whether or not the HVAC/R industry is considered “essential.”
MICHIGAN HVAC/R CONTRACTORS:
Governor Whitmer's executive order for citizens to “Stay Home, Stay Safe” recognizes the importance of the services provided by HVAC/R contractors that provide heating, cooling, ventilation and refrigeration to homeowners and essential commercial businesses.
In regard to Executive Order No. 2020-21, Michigan’s Department of Health and Human Services frequently asked questions includes the following statement in which HVAC/R contractors and distributors are included:
Q: Are people who repair homes considered critical infrastructure employees for the purposes of Executive Order 2020-21?
In general, yes. Under the order, critical infrastructure workers include workers “who provide services that are necessary to maintaining the safety, sanitation, and essential operation of residences.” To the extent your workers perform jobs that are necessary to the safety, sanitation, and operation of homes, they may be designated as critical infrastructure workers.
If you have questions about COVID-19, call the hotline at 888.535.6136, 7 days a week, 8:00 AM – 5:00 PM or email firstname.lastname@example.org.
OHIO HVAC/R CONTRACTORS:
Governor DeWine released a stay-at-home order from the Ohio Department of Health closing all non-essential businesses and asking residents to stay-at-home March 23 - April 6. The Ohio Department of Health’s Director’s Stay at Home Order declares that the HVAC/R industry including contractors and distributors as essential work.
The following is an excerpt from this order which can be read in full here:
12. Essential Businesses and Operations. For the purposes of this Order, Essential Businesses and Operations means Healthcare and Public Health Operations, Human Services Operations, Essential Governmental Functions and Essential Infrastructure, and the following:
j. Hardware and supply stores. Hardware stores and businesses that sell electrical, plumbing and heating material;
k. Critical trades. Building and Construction Tradesmen and Tradeswomen, and other trades including but not limited to plumbers, electricians, exterminators, cleaning and janitorial staff for commercial and governmental properties, security staff, operating engineers, HVAC, painting, moving and relocation services, and other service providers who provide services that are necessary to maintaining the safety, sanitation, and essential operation of residences, Essential Activities, an Essential Businesses and Operations.
q. Supplies for Essential Businesses and Operations. Businesses that sell, manufacture, or supply other Essential Businesses and Operations with the support or materials necessary to operate, including computers, audio and video electronics, household appliances; IT and telecommunication equipment; hardware, paint, flat glass, electrical, plumbing and heating material; sanitary equipment; personal hygiene products; food, food additives, ingredients and components; medical and orthopedic equipment; optics and photography equipment; diagnostics, food and beverages, chemicals, soaps and detergent; and firearm and ammunition suppliers and retailers for purposes of safety and security;
All Behler-Young branches remain open to support you during this unprecedented time and we’re taking extra precautions to keep our customers and associates safe. We’ll continue to provide any updates to you by email, on our social channels and our website at behler-young.com/covid19.
WE'RE OPEN AND HERE TO HELP
March 25, 2020
As we continue to deal with the rapidly evolving COVID-19 situation, we encourage you to take advantage of B-Y's technology solutions by contacting our e-commerce team to establish an account and to learn how to search and shop our products online, view inventory, create lists, download and pay invoices and much more.
In addition to ordering online, you can place your order by phone, email, text and fax - go to b-y.com/locationsand click your branch for details.
Picking up Orders
Pick up your orders at your local branch during our new hours of operation, Monday – Friday between 7:30 AM – 4:30 PM. Call or text in advance and we’ll have your products waiting for you. Our branch associates will also be available to assist with loading larger products, while taking precautionary measures to maintain a safe distance from your team.
Take advantage of delivery to your business or job site. Simply place your order and let us do the rest. Our drivers will take precautionary measures to maintain a safe distance from your team while unloading your order.
We currently are only accepting credit cards, checks or charging your account (no cash transactions will be accepted at this time for health reasons).
With the recent development of the Stay at Home Order, many of our team members are working remotely to serve you. In the spirit of exercising safe social distancing for you and those associates that are working in our facilities, we are suspending warranty processing and returns effective immediately.
HVAC/R IS CONSIDERED “ESSENTIAL” FOR RESIDENTIAL AND COMMERCIAL SAFETY AND INFRASTRUCTURE
March 23, 2020
By providing heating equipment and related products, Behler-Young is considered an “essential business” for our customers, HVAC/R contractors, that provide heating, cooling, ventilation and refrigeration to homeowners and essential commercial businesses.
We know from already released guidance from various shelter-in-place orders that other state governments are supporting HVAC/R as essential.
Our branches and our distribution centers REMAIN OPEN. Please refer to this page to learn what we're doing to prevent the spread of COVID-19 and to keep our customers and associates healthy and safe.
UPDATED HOURS & PICK-UP PROCESS
March 19, 2020
To ensure the health and safety of our customers and associates, we have made a difficult decision to temporarily close our retail showrooms, however, we are still OPEN FOR BUSINESS.
We offer several options to place orders – online, phone, email, text and fax. Visit our website at b-y.com to place your order or b-y.com/locations to find your local branch’s contact information.
Picking up Orders
Pick up your orders at your local branch during our NEW hours of operation, Monday – Friday between 7:30 AM – 4:30 PM. Call or text in advance and we’ll have your products waiting for you. Our branch associates will also be available to assist with loading larger products, while taking precautionary measures to maintain a safe distance from your team.
Take advantage of delivery to your business or jobsite. Simply place your order and let us do the rest. Our drivers will take precautionary measures to maintain a safe distance from your team while unloading your order.
Please note that we currently are only accepting credit cards, check or charging your account (no cash transactions will be accepted at this time for health reasons).
Rest assured, we are continuously monitoring this situation and will continue to communicate any additional steps we are taking to provide a safe and healthy environment for our customers and associates.
March 16, 2020
Over the past few days, it has become apparent that the world is facing a difficult challenge dealing with COVID-19. We have concerns regarding keeping our customers and associates and their families healthy and safe during this uncertain time. Currently, we are not aware of anyone at Behler-Young or our customer base that has contracted the virus.
While the situation changes rapidly, we have implemented some preliminary steps in an effort to keep our customers and associates safe. Effective immediately, we are canceling all trainings and events through April 30, to be rescheduled at a later date. We will update you as the situation progresses.
Also, effectively immediately, we have asked our team to avoid in-person meetings with customers. These meetings will be temporarily replaced with phone calls or Zoom meetings. We apologize in advance for any business impact that this may cause you.
Our branches and distribution centers will remain open and we will take steps to ensure that we continue to keep all of our locations safe and clean. You and your team also have the ability to utilize our technology solutions including online ordering, viewing inventory, downloading and paying invoices and texting your branch. You can also take advantage of our delivery services and will call (where applicable) to better meet your needs.
We are continuously monitoring this unprecedented situation and will do our best to communicate any additional steps we are taking. This is a challenging time and we are committed to the safety of our customers and associates.